Support Engineer
The Mission ๐ช
Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.
About Honeydew ๐
Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time. Honeydew is the future of skin health โ digitally native, scientifically rooted, integrated end-to-end, and powered by AI.
The Opportunity ๐
When a dashboard incident hits, someone has to answer fast โ some of these incidents block care. Today, engineers cover support in rotations that pull a full week away from building. As our Support Engineer, you are the first line of response: you work the incident queue, resolve what you can, and work with engineers on anything that needs to be escalated - providing everything they need. You keep our engineers building and our incidents moving.
What You'll Build (Your First 6 Months) ๐
Ownership of the incident queue: L0 incident handling in Jira Service Management during b
