Platform Delivery Specialist

We’re looking for a Platform Delivery Specialist, to configure client accounts across Hootsuite's core platform and our social listening tool, Lumen by Talkwalker - build the dashboards, automated reports, workflows, and alerts clients depend on, and deliver standard training sessions. For new clients, you’ll partner with our Professional Services Implementation team to ensure the platform setup meets customer requirements and is delivered in a timely manner. For existing clients, you’ll partner with Customer Success for ongoing platform delivery work You’ll be responsible for setting up the technical basics properly, keeping our data clean and ensuring our account structure scales as we grow

WHAT YOU’LL DO

• Configure Hootsuite platform (eg, Teams & Permissions, Planner, Analytics) to documented client requirements and internal specs 
• Design and implement enterprise account structures, custom tagging taxonomies, and granular role-based permissions across Hootsuite and Lumen by Talkwalker
• Build social listening dashboards and topic/query structures in Lumen to client specifications 
• Build automated reports, scheduled exports, and alert logic (e.g., spike detection, sentiment thresholds, keyword triggers) using native tool capabilities 
• Help clients configure AI agents wi