Technical Account Consultant (12 Month Contract)

We’re looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region across all Hootsuite and Talkwalker products. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our expert services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points. This is a remote role open to applicants within Maharashtra, India. 

WHAT YOU’LL DO:

• Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals. 
• As a key member of the customer account te