Central Intake Processor

Horace Mann is seeking a dependable and detail-oriented Central Intake Processor to join our Supplemental & Group Operations team. As part of Central Intake, you’ll help ensure important policy and customer documents are accurately processed, scanned, routed, printed, and mailed to support efficient service across the organization.

Reporting to the Operations Manager and working under direct supervision, this role supports policy issuance, Central Intake scanning, correspondence, and document workflows. It’s an excellent opportunity for someone who is organized, comfortable working with detailed information, and enjoys being part of a collaborative team where accuracy and timely execution matter.

Key Responsibilities

Policy Issuance & Processing

• Verify the accuracy of policy print documents against corresponding applications.
• Confirm policies are active prior to mailing.
• Print applications for duplicate policies and Policy Owner Services (POS) mailings and assemble policy packages for distribution.
• Process policies requiring special handling, including applicable state-specific requirements.
• Build duplicate policies for older policy records as needed.
• Create and maintain daily