Client Account Manager

Horace Mann is seeking an experienced and client-focused Client Account Manager to serve as the primary relationship and service partner for assigned employer clients within our Supplemental & Group business.

In this role, you’ll manage the client relationship across onboarding, enrollment, billing, renewals, and ongoing service—working closely with payroll administrators, business managers, agents, vendors, and internal partners to deliver a seamless client experience. You’ll also bring expertise in benefit administration programs, including Section 125 plans, flexible spending accounts, health savings accounts, and voluntary benefits.

The ideal candidate is a relationship builder and problem solver who takes ownership, anticipates client needs, and knows how to navigate complex benefit administration issues from identification through resolution.

Key Responsibilities

Client Relationship Management & Retention

• Serve as the primary point of contact for assigned employer clients regarding strategic and operational initiatives.
• Develop trusted relationships with payroll administrators, business managers, and other key client contacts through consistent and proactive communication.
• Manage requi