Counselor Administrative Referral

At Horace Mann, we recognize the importance of providing thoughtful, timely support when employees and organizations are navigating challenging workplace situations. As a Counselor, Administrative Referral within an Employee Assistance Program, you will support members referred through the Administrative Referral Program by providing telephonic assessment, coaching, training, resource coordination and case management.

You will manage cases from initial referral through completion and partner with Human Resources professionals, supervisors and service providers to coordinate appropriate support and resources.

Please note that applications are currently being accepted, with interviews expected to begin after October 1, 2026.

What You’ll Do

• Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
• Provide members with immediate support, coaching and training based on identified needs.
• Coordinate referrals to network providers and complete session authorizations.
• Connect members with appropriate resources for financial, legal, personal assistance