Express Specialist

At Horace Mann, we understand that even a minor auto accident can be a major disruption for our customers. As an Express Specialist – Auto, you'll be the first point of contact for customers experiencing non-injury auto claims, helping them navigate the claims process with confidence, compassion, and exceptional service.

Whether you're beginning your claims career or bringing transferable customer service experience, this role provides an excellent opportunity to build your insurance knowledge while learning the fundamentals of auto claims handling in a collaborative and supportive environment.

Key Responsibilities

Claims Investigation & Resolution

• Investigate non-injury first-party physical damage claims by verifying coverage, determining liability, and evaluating the scope of damages.
• Evaluate claims to determine appropriate settlement values while adhering to company claims handling standards and state regulations.
• Handle low-complexity physical damage claims, tasks, and documentation efficiently and accurately.
• Verify the appropriate estimate channel, rental eligibility, and payment requirements for assigned claims.
• Monitor and confirm invoicing for total loss claims when applicable.