Insurance Operations Quality Assurance Specialist
Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across our Supplemental & Group operations.
In this role, you'll review operational work for accuracy and compliance, identify trends and opportunities for improvement, and provide meaningful feedback that helps our teams deliver consistent, high-quality service. You'll have exposure to multiple areas of the business, including Customer Service, New Business, Underwriting, and Policy Services, while building valuable expertise in quality assurance and insurance operations.
The ideal candidate is analytical, curious, and detail-oriented—someone who enjoys understanding how processes work, identifying where improvements can be made, and collaborating with others to strengthen performance.
Key Responsibilities
Quality Auditing & Review
- Conduct a designated number of daily quality audits for assigned operational departments.
- Evaluate work for accuracy, completeness, and compliance with company policies, procedures, and applicable regulatory requirements.
- Perform quality audits across operational areas incl
