POS Associate

Horace Mann is seeking a detail-oriented and customer-focused Policy Owner Services Associate (POS Associate) to support the processing and maintenance of insurance applications and policy changes for existing Horace Mann customers.

In this role, you’ll play an important part in ensuring accurate policy administration, timely service, and a positive customer experience. The ideal candidate is organized, dependable, and committed to maintaining high quality and productivity standards while working in a fast-paced environment.

Key Responsibilities

Policy Processing & Administration

• Process new business applications and policy changes submitted to Policy Owner Services (POS).
• Perform accurate data entry for applications, policy updates, and maintenance requests.
• Review applications and requests for missing information or requirements.
• Process changes and corrections to policy dates, premiums, and payroll deductions.
• Obtain and update payroll slips as needed to ensure deduction accuracy.
• Handle policy administration requests for both current and