Posted 3h ago•Remote
Software Engineer II - Support
MiddleRemoteSalary undisclosed
Required Skills
TypeScriptReactNext.jsNode.jsPostgreSQL
Job Description
We are looking for a Level 2 Software Engineer in Support to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.
About The Role
In the role of Software Engineer in Support, you will be responsible for triaging and resolving engineering escalations, reviewing and shipping fixes across our stack, and owning projects that reduce support load over time.
What You’ll Do
- Prioritize and resolve software bugs impacting end-users (TypeScript, Node, React) and execute database changes (Postgres) to unblock workflows.
- Partner with product and engineering teams to address root causes and resolve larger product gaps surfaced through support.
- Document troubleshooting steps, solutions, and internal processes to expand the support knowledge base.
- Monitor system performance, proactively identify potential issues (Grafana, Sentry), and participate in the escalation and on-call rotation to lead incident resolutions.
- Review pull requests from teammates, providing constructive feedback on correctness, risk, and maintainability.
- Own engineering projects from scoping through delivery, focusing on tool
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