Client Onboarding Executive

We’re Houst🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.

The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:

• Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
• Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
• Guide new clients through the onboarding process, ensuring a seamless transition.
• Set up client accounts, including property details and service requirements.
• Provide clear communication and training on Houst's services and tools.
• Address and resolve any initial client concerns or issues.
• Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery.

Requirements

• A confident people person who enjoys meeting people and developing new working relationships.
• You have a ‘get it done’ mentality, you love rolling up your sleeves and achieving challenging objectives.
• Detail Oriented: Excel at creating high