Client Service Representative

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Shift for this role: Monday - Friday or Tuesday - Saturday 

Key Responsibilities:

• Answer high volume inbound phone calls to schedule service appointments.
• Schedule service maintenance, breakdown repairs, and new equipment installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to existing clients to coordinate service appointments.
• Assist the sales team with tasks such as:
  • Report and track sales performance
  • Educate clients about our products and services
  • Scheduling sales appointments
• Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Qualifications and Requirements:

• Prior experience in customer service, call centers, or a similar role is preferred.
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