Advanced Technical Support Specialist
The HSI Systems Advanced Technical Support Specialist provides advanced technical support to customers across HSI's software solutions. This role serves as a platform subject matter expert, helping customers and internal teams resolve complex technical, configuration, integration, and data-related issues that extend beyond frontline support.
Operating in a high-volume support environment, this position is responsible for troubleshooting advanced platform issues, supporting data imports and migrations, assisting with system configurations, and determining whether reported behavior is functioning as intended or requires escalation to Product and Development teams.
Support is primarily handled via email and internal collaboration with Customer Success, Sales, Product, and Development teams. The role also includes direct customer interaction, requiring clear and professional communication through email, as well as occasional phone and video calls.
This position is well-suited for someone who is highly analytical, enjoys solving complex technical problems, is comfortable working with data and Excel, and can bridge the gap between customers and technical teams.
What You'll Do
- Investigate and resolve advanced technical issues, including system errors, data discrepancies, configuration challenges, integration issues, and customer escalations.
- Analyze and troubleshoot data using Excel and system tools to identify root causes and implemen
