Customer Support Specialist

HSI is a leading provider of health and safety software, helping organisations simplify the way they manage workplace health, safety and compliance. Our Donesafe platform is an easy to use, all in one solution that helps businesses manage their safety systems, including risk assessments, incidents, inspections, training, documents and compliance.

We work with businesses across a range of industries, helping them move away from manual processes and paperwork to a smarter, more efficient digital approach to workplace safety. As part of the HSI team, you’ll be helping organisations use technology to create safer workplaces and make compliance easier.

The Customer Support Specialist is the first point of contact for customers, providing professional, timely and accurate support across multiple communication channels. The role manages customer support cases from initial investigation through to resolution, troubleshoots issues, guides customers through platform functionality and works with internal product specialists when required.  

By providing clear, practical and customer-focused support, the specialist helps customers get the most from our software and contributes to a positive overall customer experience. 

Requirements

• Manage a high volume of customer support cases through an online support system, ensuring timely and accurate responses. 

• Provide professional, practical and cu