Technical Solutions Specialist, Chemical Management
HSI is seeking a Technical Solutions Specialist I to join our Chemical Management team. This role combines advanced technical support, data management, system administration, and limited back-end responsibilities to help customers successfully manage and maintain their environments.
As a key technical resource, you will work closely with customers, Product, Development, and internal teams to troubleshoot complex issues, support data-related requests, perform system updates, and help ensure a positive customer experience. You'll spend significant time working with customer data using Excel, SQL, and internal platform tools to investigate issues, complete updates, and support reporting needs.
This position is ideal for a recent Computer Science graduate, junior developer, or early-career technical professional who enjoys solving technical problems, working with data, and collaborating across teams. While some programming knowledge is required, this is not a full-time software development role.
What You'll Do
- Advanced Technical Support
- Provide advanced technical support for HSI's Chemical Management platform.
- Investigate, troubleshoot, and resolve complex application, configuration, and system issues.
- Serve as a technical resource during customer escalations and support engagements.
- Document issues, findings, and resolutions while partnering with Product and Development teams on defec
