Senior Customer Onboarding Specialist

Role Summary

The Senior Customer Onboarding Specialist (Senior COS) is an autonomous, experienced consultant responsible for the successful, accelerated implementation of HubSpot solutions for complex, multi-stakeholder customers across diverse industries. Building upon the foundational work of the Professional COS, this role requires translating high-level business goals into measurable onboarding objectives, designing scalable, multi-Hub solutions, and independently managing complex timelines to ensure rapid time-to-value (TTV) and sustained product adoption. The Senior COS acts as a subject-matter expert on specific HubSpot Hubs and inbound best practices.

What you'll do:

• Independently manage a portfolio of complex implementations with competing priorities, re-planning as needed to ensure successful and timely delivery.
• Connect delivery activities to tangible business impact (e.g., TTV reduction, adoption KPIs, ROI proxies).
• Oversee product setup, training, and initial campaign execution for customers, focusing on accelerating time-to-value.
• Own smooth handoff to post-onboarding success teams with clear outcomes and documented risks.
• Design scalable, multi-Hub solutions aligned to complex business processes and data models.
• Advise customers on technical elements, including integrations