Account Manager
About the role
As an Account Manager at HUMAN, you will own and grow relationships with a portfolio of customers and partners. You will be responsible for customer experience, adoption, retention, renewals, and expansion across HUMAN’s solutions.
You will serve as a trusted advisor to key stakeholders, understand their business priorities, identify risks and opportunities, and translate customer needs into clear internal action. Success in this role requires a blend of relationship-building, consultative selling, strategic thinking, commercial discipline, and hands-on problem-solving.
What you’ll do
Build and maintain meaningful relationships with customer stakeholders and decision-makers, serving as a primary point of contact and developing a strong understanding of their goals, business priorities, challenges, and experiences with HUMAN’s products and services.
Drive product adoption by confidently sharing product knowledge, best practices, and recommendations that help customers realize value.
Develop account strategies and actionable plans that increase customer value over time.
Identify, prepare, and execute upsell and cross-sell strategies that support
