Lead Analyst FSMS 2

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials O&M Tier 2 Lead to resolve the complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 2 team, manages advanced issue resolution across the financial system, and owns the backlog and priority reporting the client relies on. This is a designated key personnel position.

Key Responsibilities

• Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
• Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
• Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
• Act as Tier 2 module approver for application access requests.
• Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.