Client Services Specialist
Client Services Specialist
$50,000 + bonus
remote but local to Boston, MA
Position Description
The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations. The focus is acting as a point person throughout the client experience: interacting with IANS Clients, working cross-functionally with Account Managers and Faculty (industry experts), and managing operational tasks.
The Client Services Specialist delivers the IANS Ask-an-Expert service to help our clients make better security decisions. This involves fielding & scoping Ask-An-Expert requests, and sourcing & identifying the appropriate Faculty to consult with clients on these questions.
We believe that to execute against our Vision and Mission successfully, the ideal candidate will demonstrate the following attributes: strategic client advocate, resourceful facilitator, attentive & effective communicator, and an adaptable team player.
Core Responsibilities
- Host Ask-An-Expert calls
- Coordinate, communicate, schedule and follo
