Operational Manager

IBMC is assisting our client in hiring a Operational Manager to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia. The role is responsible for building the group’s operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility. This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.

Key Responsibilities

Strategic & Operational Leadership

• Translate the group’s strategic vision into measurable operational frameworks and goals.
• Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
• Lead operational planning, forecasting, and execution to support group expansion.
• Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.

Proactive Risk & Scalability Management

• Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
• Identify bottlenecks before they escalate into operational issues and propose mitigation plans.
• Build a forward-looking risk framework that anticipates scaling const