Customer Operations Content Specialist
Ibotta is seeking a detail-oriented and collaborative Customer Operations Content Specialist to join our team and help elevate our Customer Operations department and contribute to our mission to Make Every Purchase Rewarding. We are looking for a process-minded individual who works well across teams but is equally comfortable owning their own projects and driving them to completion. In this role, you will support our mission to optimize the customer experience by maintaining high-quality knowledge base content, contributing to chatbot and automation efforts, and ensuring every communication reflects our official Voice & Tone. If you are a strong writer who enjoys turning complex information into clear, actionable content and wants to grow your skills in content operations, this is the role for you. This position will focus on writing and maintaining knowledge base and Help Center content, supporting chatbot and documentation needs, and assisting with internal communications for Customer Operations teams. The position reports to the Manager, Content and Communications.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday).
What you will be doing:
Work with the Content
