Salesforce Administrator - Assistant Vice President

About the Role

iCapital is looking for a Salesforce Administrator to take hands-on ownership of the Salesforce estate, spanning multiple organizations supporting the Distribution, Enterprise, Structured Investments, and Data Solutions teams.  Working alongside a close-knit team to drive platform stability, data quality, and commercial capability, this is a role for someone comfortable walking into complexity, assessing it clearly, and building solutions that last.  

Responsibilities

• Support daily Salesforce operations, including user requests, ticket resolution, and stakeholder communication.
• Lead the assessment, documentation, and enhancement of Salesforce configuration across multiple organizations including environments where formal ownership is being established.
• Gather and translate business requirements into scalable, user-friendly solutions.
• Configure standard Salesforce tools such as Flows, approval processes, reports and dashboards.
• Manage user and license administration (i.e. setup and deactivation, roles, profiles, permission sets, sharing rules).
• Partner with an external delivery partner and progressively take ownership of complex configuration and build work