IT Operations Executive

iFAST Global Bank is seeking a highly motivated, enthusiastic, and self-starting candidate to join our IT Team as an IT Operations Executive. As an IT Operations Executive, you will have the opportunity to work closely with experienced professionals across various departments, gaining valuable hands-on experience in diverse IT functions. You will be exposed to a wide range of IT projects and responsibilities, allowing you to develop a strong foundation in information technology, continuously learn and grow, and make a significant impact within the organization.

This is a self-directed role in a complex, regulated bank production environment. The jobholder works from objectives rather than detailed instructions. They are trusted to decide the approach, plan and prioritise their own workload, and deliver with minimal supervision. That workload covers production support, incidents, changes, reporting and ad hoc requests. Problems are often non-routine and span several layers: application, database, middleware, infrastructure and cloud. Solving them takes in-depth analysis and sound judgement, not just following existing procedures.

The jobholder is expected to:

• Take full ownership of their work, including deadlines, quality and any commitments made, and see it through to completion without needing to be chased.
• Escalate by exception, bringing options and a recommendation rather than just the problem.
• Anticipate