Tier 2 Desk Side Support Specialist

Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.

The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.

Responsibilities

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
• Diagnose and resolve complex issues involving:
• Windows Operating System
• Active Directory
• Azure Virtual Desktop (AVD) performance
• SCCM client health
• BitLocker recovery
• Microsoft Intune-managed devices
• Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
• Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
• Collab