Account Technician

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Possesses comfort with high degree of oversight & accountability for quality & efficiency of work product
• Essential job responsibilities:
• Interacts professionally and timely in support of Commercial Lines Service Teams via AMS, email, phone, and in-person
• Ability to perform functions of the role within an IMA office 50% or more of the time
• Monitors and prioritizes workload, taking into consideration deadlines and special instructions with strong attention to detail
• Assists Account Managers by completing tasks and activities assigned through Epic directly linked to client-facing work products in the Center of Excellence
• Auto ID Cards, Claim Reporting Instructions, Premium & Loss Summary Creation and Population, Endorsement Processing and Invoicing, Experience Mod Ordering and E-filing, Renewal Invoicing, MVR’s, Ordering Loss Runs, Uploading and Building Folders in Client-Facing Portal, Policy Quick Checks, Population of Individual Loss Run Data, Renewal Applications, and Audits
• Performs special pro