Claim Executive

ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Interacts professionally and timely with clients via email, phone, and in-person
• Maintains a proactive approach focusing on claim strategies and resolutions
• Advocates for the timely, optimal resolution of claim matters for our clients
• Communicates pertinent claim information timely to internal and external clients
• Maintains strong relationships with internal and external clients
• Subject matter or specific coverage line knowledge and expertise in multiple lines of coverage
• Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
• Develops strong working knowledge of IMA computer systems/programs
• Assists Claim Manager with claim staff onboarding, training and development
• Develops and expands relationships at local, regional and national levels with carriers, TPAs, legal resources, consultants, etc.
• Leads and contributes to Claim Projects, and other tasks as assigned
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