Account Executive

Essential job responsibilities include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Cultivates and maintains professional and proactive communication level with clients, production staff, and other associates. This includes managing client and insurance company questions/issues concerning services rendered and elevating referred complaints of service failures to the appropriate management staff for investigation and resolution
• Manages, leads, and develops direct reports, including Account Executives, and has ultimate responsibility of service teams within a specified industry
• Performs functions of the role within an IMA office more than 50% of the time

Monitors and Coordinates:

• Training and development of all service team members
• Assigns new accounts and transfers of accounts among staff to maintain workable workloads
• Ensures quality control standards of the team are continually maintained
• Conducts regular coaching and performance review meetings with team members and completes documentation as established by Human Resources
• Collabor