First Impression Specialist

The First Impression Specialist serves as the face of the Wichita office, creating a welcoming, professional, and service-oriented experience for clients, visitors, and associates. This role is responsible for fostering a positive first impression of IMA while supporting office operations, administrative services, and workplace coordination. Success in this position requires exceptional customer service, strong organizational skills, attention to detail, and the ability to anticipate needs in a fast-paced environment.

Client & Visitor Experience

• Creates a warm, professional, and memorable first impression for every visitor.
• Greets guests promptly and enthusiastically upon arrival.
• Ensures visitors are checked in efficiently and directed appropriately.
• Anticipates guest needs and resolves issues before they become concerns.
• Consistently receives positive feedback from clients, visitors, and associates.

Reception & Office Coverage

• Maintains a polished, organized, and professional reception area.
• Provides reliable front desk coverage and ensures calls and visitors are handled promptly.
• Demonstrates excellent judgment when interacting with clients, vendors, and as