Lead Client Executive (Commercial Lines)

Summary

This position is considered a leadership position which requires responsibility for management of internal support team for P&C at IMA West.  This position also has client management responsibilities.   

Team Leadership and Management

• Lead and manage a diverse team of service professionals, ranging from entry-level to senior client managers.
• Set clear goals, expectations, and performance standards for team members.
• Provide regular feedback, mentorship, and professional development opportunities.

Client Management

• Serve as the primary point of contact for assigned clients, ensuring high-quality service and a positive client experience.
• Oversee all aspects of the renewal process, including strategy development, service delivery, and client engagement.
• Collaborate with producers to align client objectives with organizational capabilities and ensure seamless communication.
• Work with internal teams and external partners to address client needs and drive successful outcomes.

Mentorship and Career Development

• Act as a mento