Aftercare Coordinator

We’re seeking a proactive Aftercare Coordinator to deliver outstanding customer care for our new build homes. You’ll manage every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey.

If you have interviewed for an Aftercare Coordinator role at Incommunities in the last 6 months, you need not re-apply.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Be the first point of contact for customers post-occupancy, guide them through the Aftercare process, answer questions, and resolve issues with their new home.
• Build and maintain strong relationships with internal and external stakeholders.
• Attend regular contractor meetings to ensure p