Information Systems Support Technician

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.

What You Will Do

The Information Systems Support Technician provides end-user support and internal customer service for the center’s hardware and software support.  

The Opportunity

• Respond promptly to requests for technical assistance through the Help Desk support system. Document support tickets submitted by end-users via phone, email, or in-person following standard Help Desk support procedures.
• Diagnose and resolve technical hardware and software issues, research questions using available information resources, and advise/guide users on appropriate action.
• Identify and escalate situations requiring urgent attention to the appropriate person.
• Administer Help Desk software, track and route problems and requests, document resolutions, and prepare activity reports.
• Updates, monitors, install and repairs a wide variety of information systems equipment, including specialized clinical products, hardware components such as laptops, monitors, printers, scanners, peripherals, CPU’s and circuit boards; schedules and performs preventative maintenance.
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