About the Role

Indicium AI's European Operations team is responsible for staffing/resource allocation, contractor management, compliance, vendor management, and IT/systems across a growing portfolio of clients spanning Financial Services, Energy, and Healthcare clients. We're looking for a London-based Operations Analyst to join the team, with a particular focus on the administration and maintenance of data across Salesforce and Kantata.

This is a hands-on, detail-focused role for someone who takes pride in clean, well-maintained systems data and keen to use AI tools to automate and streamline manual operational processes, rather than just work through them by hand.

What You'll Do

• Salesforce & Kantata administration - Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records.
• Data quality & governance - Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems.
• Process automation - Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error.
• Staffing & resourcing support