Strategy & Operations Manager

Department: Delivery

Employment Type: Full Time

Location: Cyprus

Description

Key Responsibilities

• Maintain an end-to-end view of the business's most critical initiatives and their performance.
• Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines.
• Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required.
• Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations.
• Step into stalled or ambiguous initiatives and drive them back to execution.

• Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations.
• Challenge assumptions, timelines, priorities, and reported progress when necessary.
• Identify gaps between reported status and actual business impact.
• Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems.
• Escalate material risks early and ensure corrective actions are defined and executed.

• Step into the "messy middle" between functions where ownership is unclear and execution gets stuck.
• Structure ambiguous problems quickly and turn them into actionable decisions.
• Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path.
• Identify blockers, resolve dependencies, and drive decisions with pace.
• Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function.

• Establish a lightweight but rigorous operating rhythm for strategic initiatives.
• Create a single source of truth for priorities, status, decisions, risks, and dependencies.
• Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress.
• Run project and portfolio reviews focused on decisions and actions rather than status reporting.
• Continuously improve how the organisation manages projects and executes strategic priorities.

• Turn complex operational and performance data into clear management insights.
• Build business cases and conduct quantitative and qualitative analysis for major strategic decisions.
• Evaluate new opportunities, growth bets, and operating-model improvements.
• Prepare concise, decision-oriented materials for senior leadership.
• Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it.

• Transparency - leadership always knows the real status of critical priorities.
• Accountability - every important outcome has an owner, deadline, and measurable result.
• Speed - blockers and unresolved decisions do not remain unresolved for weeks.
• Execution quality - strategic initiatives move from discussion to implementation.
• Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability.

Qualifications

• Extremely structured and comfortable bringing order to ambiguity.
• Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously.
• Highly analytical and able to independently challenge numbers, assumptions, and conclusions.
• Comfortable working directly with senior leaders and holding stakeholders accountable.
• Able to influence without formal authority.
• Pragmatic and execution-oriented-you naturally move from discussion to decision to action.
• Comfortable entering unfamiliar areas, learning quickly, and solving problems independently.
• Strong at communicating complex topics simply and concisely.
• Naturally curious and persistent: when something does not make sense, you keep digging until it does.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.