Client Services Specialist I

Job Description

The Client Services Specialist I serves as the primary point of contact for the majority of company departments, solving customer interactions and delivering exceptional service via inbound calls, outbound calls, and emails. This role involves effectively triaging support tickets and coordinating with technical departments to deliver customer solutions within SLA timelines. Specialists are responsible for maintaining a strong understanding of company policy and workflows, proficiently navigating ticketing systems, and following up on previous service provided when needed. This is a full-time role that requires on-site work two days per week; Monday-Friday on-site during first 30 days for onboarding.

Responsibilities

• Providing excellent customer service in a fast paced, high volume setting

• Answering customer interactions via phone, while actively listening to customer issues and developing effective solutions that address their specific needs

• Serving as a trusted point of contact, focusing on consistency and empathetic communication to grow lasting professional relationships with customers

• Triaging incoming emails/tickets