Support Specialist

Role Summary:

The Support Specialist will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners), utilizing an amiable and hospitality-focused voice. Success in this role requires a talent for real-time, efficient problem-solving and technical communication skills to provide support to resolve day-to-day issues. This role requires top-tier organizational skills, a high level of follow-through, and the ability to communicate issues efficiently and succinctly to our development team, merchant partners, and end users. Additionally, applicants should be naturally interested in helping customers by resolving their questions and concerns. 

Who You Are:

• Creative problem solver with the ability to quickly assess, de-escalate, and resolve customer issues
• An individual who puts integrity first in all their interactions
• Clear, empathetic, and relatable communicator
• Sharp-focused and detail-oriented learner, able to quickly adapt to our product and features to best serve our customers
• Responsive, autonomous, and time-conscious
• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
<