Customer Services Representative - Member Billing Department, Pivotal UK

Pivotal UK - InMotion Ventures 3

JOB DESCRIPTION - Sept 2026

Customer Services Representative - Member Billing Department

About Us

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.

While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.

THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.

Requirements

About the role

As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.

A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the tea