02-Business Analyst

Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

The Business Analyst sits at the intersection of client delivery, product, and engineering. This role owns requirements across the full release lifecycle from initial, grooming, implementation alignment, and post-launch validation while managing day to day platform operations and client communications

A Day in the Life

Requirements & Release Coordination

• Drive the Quarterly Release Review (QRR) process: assess requirements feasibility with CS and Product teams, create necessary artifacts, and update relevant Jira fields.
• Gather and refine requirements tickets in collaboration with the Client and partner teams, confirm clarifications with different stakeholders.
• Facilitate Product Scoping Documents , clarify requirements, track timelines, and validate outcomes post-implementation.
• Post Quarterly Release Review(QRR) grooming: align requirements with the implementation team, collect delivery timelines, and surface blockers early.

Platform & Release Management</