4613-Data Ops Engineer-II

The Role

We are seeking a dynamic Data ops Engineer II to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services.

Key Responsibilities

Customer Support & Issue Resolution

• Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs
• Provide expert technical support for our EQUIPP® platform and integrated pharmacy solutions
• Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues
• Document all customer interactions accurately in CRM systems and maintain detailed case records

Stakeholder Management

• Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance
• Support customers in understanding and implementing quality improvement initiatives and value-based care programs
• Conduct training sessions for pharmacy clients on platform