HIR-4481 Scheduling Specialist

About the Role

Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow. 

A Day in the Life

• Ability to effectively triage calls from patients to ensure appropriate schedule.
• Collect patient demographics required to set up an appointment in scheduler.
• Schedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled.
• Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.
• Other duties as assigned. 

 What You Need

• Experience working in a high volume call center environment
• Great attention to detail and data entry accuracy
• Ability to handle all calls in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel 
• Experience level: 3+ years.
  
  

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality