Product Leader-AI Contact Center
About the Role
We are looking for an exceptional product leader to build and scale our next-generation AI-powered Contact Center and Customer Operations platform.
This leader will own the product vision, strategy, roadmap, and execution for transforming traditional contact centers into AI-native, increasingly autonomous operations. The platform will combine conversational AI, voice, intelligent routing, agent assist, AI agents, workflow automation, knowledge, analytics, and enterprise systems into a unified experience that dramatically improves customer experience while reducing cost and creating capacity.
This is a high-impact leadership role for a product executive who can operate at the intersection of AI, enterprise software, customer experience, and business transformation. The ideal candidate is equally comfortable defining a multi-year product vision with executives, working deeply with engineering and AI teams, and sitting with customers to understand complex operational problems.
A Day in the Life
- Define and drive the product vision and strategy for an AI-native contact center platform.
- Build a differentiated product roadmap spanning:
- AI voice and conversational experiences
- Virtual agents and autonomous AI agents
- Agent assist and human-AI collaboration
- Intelligent routing and orchestration
- Knowledge and enterprise context
- Wo
