Posted Yesterday•London, England, United Kingdom
Service Desk Analyst - Fixed Term Contract (London)
MiddleOn-site (London)Salary undisclosed
Required Skills
Azure
Job Description
Insight Investment is looking for a Service Desk Analyst to join the Technology Service Desk team in London on a 12-month fixed-term contract. As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.
Role Responsibilities
- Incident Management: Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
- Application Support: Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
- User Access Control: Managing user provisioning, permissions, and access requests in line with security protocols
- Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support
- Collaboration: Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing
Experience Required
- Experience in a service desk/first line support role
- Experience working in financial services
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator
- Microsoft
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