Back Office Executive
Position Overview
We are seeking a detail-oriented Back Office Executive to support membership administration and local business operations. The role covers onboarding coordination, KYC documentation, billing and collections, contract administration and operational reporting.
Key Responsibilities
Coordinate member onboarding, collecting required information and checking documentation for completeness and accuracy.
Liaise with Compliance on KYC requirements, outstanding documents and matters requiring review or escalation.
Track onboarding progress and keep relevant teams informed of outstanding actions.
Maintain accurate member records and handle personal and financial information confidentially.
Prepare and coordinate membership invoices, monitor payment status and follow up on outstanding balances.
Resolve billing queries with Finance and the relevant client-facing teams.
Administer vendor and freelance introducer contracts using approved templates and processes.
Track contract signatures, renewals, payment terms and supporting documentation.
Check supplier invoices and introducer payment requests against approved agreements before submitting them for processing.
Prepare regular updates on onboarding, outstanding payments, contract status and operational activity.
Coordinate with Group teams to maintain consistent records, processes and documentation.
Identify administrative gaps and suggest practical improvements to accuracy and efficiency.
Relevant experience in back office operations, client onboarding, membership administration or financial administration.
Familiarity with KYC documentation and compliance processes, ideally within financial services or another regulated environment.
Experience supporting invoicing, payment tracking and collections.
Strong document management skills and attention to contractual details.
Ability to handle sensitive information with discretion and accuracy.
Good organisational skills and the ability to follow up consistently on outstanding actions.
Proficiency in Microsoft Office and confidence using CRM
Excellent written and spoken English; with fluency in at least one additional language – Thai, Vietnamese, Cantonese, Mandarin or Malay.
