Relationship Manager

Responsibilities:

• Building and maintaining strong, long-term relationships with international clients, acting as a trusted Relationship Manager and primary point of contact for high-value customers (HNWI / U-HNWI).

• Assisting and guiding clients throughout the onboarding process and across payment services, ensuring a smooth, professional, and high-touch client experience.

• Collaborating with clients to provide expert advice on both financial and technical aspects of the Company’s services and products.

• Identifying client needs and initiating appropriate cross-sell and upsell opportunities in line with client profiles and business objectives.

• Efficiently managing and analyzing incoming calls from customers seeking financial guidance.

• Engaging with clients on various tasks including payments, card issuing and delivery, card blocking and closing, and fraud verification.

• Preparing detailed weekly reports and maintaining accurate tables for reference.

• Addressing customer complaints promptly, offering effective solutions and alternatives within specified timeframes, and ensuring follow-up to guarantee customer satisfaction.

• Utilizing ICL/CRM systems and internal documents for seamless workflow.

• Providing round-the-clock support to clients.

• Conducting follow-up calls in respons