Relationship Manager/ Project Manager
Job description, responsibilities and duties
We are seeking a dynamic and customer-focused professional to join our team as a Relationship Manager / Project Manager. In this role, you will be the first point of contact for clients seeking financial guidance and support, delivering expert assistance across services such as card management, fraud resolution, and personalized financial advice.
In addition, you will take ownership of a key strategic initiative, leading the integration of two of our core product offerings to ensure a seamless and enhanced client experience.
The ideal candidate thrives in a fast-paced environment, brings a strong background in customer service—preferably within banking, credit card, or luxury sectors—and demonstrates strong organizational, stakeholder management, and communication skills.
Efficiently managing and analyzing incoming calls from customers seeking financial guidance.
Collaborating with clients to provide expert advice on both financial and technical aspects of the Company's services and products.
Engaging with clients on various tasks including card issuing and delivery, card blocking and closing, and fraud verification.
Preparing detailed weekly reports and maintaining accurate records for reference.
Addressing customer complaints promptly, offering ef
