Manager, Product Support

Who We Are

Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.

Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.

You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.

About the role

As Manager, Product Support, you’ll lead a team of Product Support Specialists, providing coaching, setting priorities, and ensuring our clients receive fast, thoughtful help.

You’ll work hands-on with a product that blends hardware and software, so you’ll learn it inside and out. You’ll also have real room to shape how the team works, from turning daily firefighting into better processes to helping roll out new AI tools, and report to our VP, Product Support