Customer Success Manager - Austria (f/m/d)

Instagrid is at the forefront of the clean-tech revolution, replacing diesel generators with the world's most advanced mobile energy systems. As a Customer Success Manager covering Austria, you will be the face of Instagrid for our professional customers - building lasting relationships, driving product adoption, and ensuring every customer gets the full value of switching to clean, portable power.

This is a field-first role. You will spend four out of five days a week visiting customers at their sites - construction sites, trade depots, industrial facilities - so a full, clean driving licence and comfort behind the wheel of a company vehicle are essential.

Your mission

As a Customer Success Manager at Instagrid, you are responsible for ensuring that customers gain maximum value from our portable power solutions. You serve as the primary point of contact after the sale, driving adoption, satisfaction, and long‑term retention. Success in this role requires building strong customer relationships, proactively resolving issues, and identifying opportunities for growth. You also play a key role in connecting sales, product, and customers to continuously enhance the overall customer experience.