People Ops Partner
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
We are looking for a highly composed, detail-oriented, and execution-focused People Operations Partner to join our team. This role is a unique blend of HR Operations, HRBP support, and Recruiting/People Ops coordination. You will be the operational backbone of our People team, managing the day-to-day employee lifecycle, ensuring compliance, and partnering with managers on employee relations and performance.
Key Responsibilities:
HR Operations & Compliance
- Employee Lifecycle Management: Own the end-to-end onboarding and offboarding processes, ensuring a seamless, high-touch experience for all new hires and departing employees.
- HRIS & Data Integrity: Manage and audit our HRIS (Rippling), ensuring 100% accuracy in employee records, state tax allocations, job changes, and compensation data.
- Total Rewards and Benefits Administration: Administer and manage all health, welfare, and retirement programs in collaboration with finance, partnering closely with brokers and platform vendors (e.g., Accrue, Tilt).
- Compliance & Audits: Lead regular audits including 401(k) administration, worker classification (interns, contractors, FTEs), and state-by-state payroll tax compliance.
HRBP & Employee Relations
- Manager Partnership: Act as the first point of contact for managers on HR policies, performance management, and employee relations.
- Performance Cycle Support: Coordinate the execution of our bi-annual performance review and calibration cycles, ensuring timelines are met and compensation adjustments are accurately processed.
- Employee Support: Serve as a trusted resource for employees on benefits, leaves of absence (partnering with Tilt), and general workplace inquiries.
Recruiting Ops & People Ops Management
- Recruiting Operations: Partner with the Talent Acquisition team to optimize recruiting workflows, manage ATS data integrity, and coordinate seamless handoffs from candidate-to-new-hire.
- Program Management: Support the rollout or revamp of key People programs, such as onboarding, off-boarding, operation reporting, and training initiatives.
What We’re Looking For
- Growth mindset with hands on AI powered operation expertises.
- 4+ years of experience in HR Operations, as an HR Generalist, or as an HRBP, ideally within a fast-growing technology company.
- You are known for your calm, steady presence. When priorities shift rapidly or complex employee situations arise, you remain level-headed and solution-oriented.
- You believe that "the small things are the big things." You double-check data, spot Rippling discrepancies before they become payroll issues, and take pride in flawless execution.
- You don't just execute processes—you want to understand why they work and how to make them better. You learn quickly, adapt to new tools, and actively seek feedback to grow.
- You are comfortable with ambiguity and can pivot quickly. You understand that in a high-growth environment, moving fast and maintaining high quality are both non-negotiable.
- You communicate clearly, empathetically, and professionally across all levels of the organization.
Our Values
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Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. -