Trust & Safety Product Operations Specialist
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
We are hiring a Trust & Safety Product Operations Specialist to investigate safety incidents and work with the Product and Legal teams to prevent the next one. You will report to the Director of Trust & Safety. You will turn what cases and data show into product feedback and process fixes.
This role uses AI throughout. You will prompt it to query data and build tools, and you will answer for what it produces.
Key Responsibilities
Investigations & Policy
- Run safety investigations from intake through resolution. Weigh conflicting accounts against the evidence, and close each case with a written finding that a second reviewer can verify.
- Handle escalated tickets. Communicate clearly with professionals and partners, and with legal and law enforce
