Director of Customer Success, Scaled Strategy

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are seeking a Director of Customer Success, Scaled Strategy to lead our NORAM scaled Customer Success team, to define how we partner with our scaled and digital customers worldwide, and to own how we reach every customer at scale. This is a new role. The managers and teams serving scaled customers sit in business units today, and part of your job is bringing them together into one team with one strategy, aligning to one customer experience vision.

Our scaled customers are the largest part of our base by count, and personalization often gets lost in the scaled approach. We also rely on every CSM, including the ones covering our highest ARR customers, to write and send their own outreach for company initiatives and standard lifecycle moments. That’s where you come in.

You'll own the strategy across our full Scaled and D