Clinic Associate

The Role

As a Clinic Associate within Health Solutions, you will play a key role in supporting the day-to-day operations of Intellect Clinic and ensuring a smooth and positive client experience. Your primary responsibility will be to support clients in accessing Intellect’s clinical services and to coordinate clinic operations remotely across various channels, including WhatsApp, email, chat and calls. You will work closely with the Singapore-based clinic operations and clinical teams to support appointment coordination, client enquiries, administrative workflows and other backend clinic operations

What You'll Do

Clinic Operations & Administrative Support

• Support the clinic team in ensuring smooth day-to-day operations across Intellect’s clinics.
• Manage frontline client enquiries through WhatsApp, email, chat and calls.
• Coordinate client registrations, appointment bookings, rescheduling and cancellations.
• Maintain accurate client information and records within the Electronic Medical Record (EMR) and relevant internal systems.
• Support clinician scheduling and appointment coordination, including follow-ups with clients where required.
• Support payment-related administration, including payment tracking, invoicing and reconciliation workflows.
• Maintain accurate operational trackers and support routine clinic reporting.
• Escalate o